


If you purchased a subscription through an app store you will need to link your app purchase in order to have full access to our desktop and mobile website, in addition to our app.If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. Contact Us Office of Sustainability 910 Dublin Road Columbus, OH 43215 Alana Shockey Assistant Director, Sustainability Phone: (614) 645-7157 David R. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The Dispatch has become a disgrace! Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I expect my paper delivered daily, on time, without issues and excuses, and when it's not, something needs to be done to make it right and compensate me for what I didn't get but have paid for.Īnd if someone at the Dispatch can't do their job, then get someone that can. When someone calls to file a complaint someone should be available to take it, and more importantly, something should be done to fix the issue. Tired of calling weekly and getting no results or resolutions.īased upon the lack of service, missing papers, no sign of credit for undelivered papers, the stress, and total frustration, the Dispatch needs to reimburse months of deliveries or extend my service for months without cost to me.

Way to discriminate against the elderly that don't do online bills. If they can't do the job, get someone else that can.ĭispatch never misses sending a bill but no where can you see a credit for undelivered papers.īill does not even contain information to show what dates that bill is for.ĭispatch tries to add a $9 fee for paying by check. Weather had called for rain for days, so yesterday's paper was delivered in a single, untied bag, and was too wet to read. No paper delivered at all again today (5/1/23). Paper is suppose to be here by 8:00 a.m., but arrives after noon part of the time. The past week or two someone else must be delivering paper because I had been getting it, but it's been late most days. Have called dozens of times and issue is no better. Keep being told they will escalate to distribution manager but issue still exist. Half the time you can't talk to a person, and when you do, nothing every happens to resolve the issue.

I have to call almost weekly to complain about not getting my paper. In the last year or two the service has become the worst it's ever been. Have been taking the Dispatch for nearly 50 years just at this address.
